Returns & Exchanges
All sales at https://genrage.com/ are final, No returns/refunds are available on any of our products.
Our exchange policy is valid for 72 hours from the date of delivery. If you wish to exchange your product, please use our exchange portal https://genrage.com/apps/ecoreturns
Once the product is picked up from your end, we will promptly process the exchange and arrange for reshipment of the product to your specified address.
Exchanges are limited to one per order, and multiple exchanges cannot be accommodated.
Please note that products purchased during sale are not eligible for exchange or return. However, if you still wish to exchange the product, sale discounts will not be applicable.
In the event that you encounter a manufacturing defect or you have received a wrong product, you must ensure that you reach out to us at hello@genrage.com within 72 hours of receiving your order and we will exchange it for you. After this period lapses, we will not be able to entertain any claims and/or requests.
Shipping Policy:
At GENRAGE, we strive to provide a seamless experience, no matter where you live.
All orders would be processed within 3 - 6 working days. Please note that orders are not shipped on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or call.
Order and Delivery:
After placing your order, you will receive a confirmation email from us.
To ensure successful delivery, please provide a complete and accurate address. We cannot be held responsible for lost or undelivered shipments due to incorrect/ incomplete address or phone number.
We are not responsible for any delays or extended delivery times caused by the courier company. We will always attempt to fast track the delivery in case of delays, however, we cannot be held liable for delays once the order has been dispatched from our facility.
Terms of Service
This Privacy Policy describes how genrage.com (the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Purpose Of Information Collection:
Simply put, all the information we collect is used primarily only to enhance your shopping service and provide better services to you. In addition, the information collected by us will be used for:
- Update you on our products and services.
- Help you with your queries or resolve your concerns related to any product or service offered on or by us.
- Contact you regarding our marketing communications and keep you posted on all the latest changes on our platform and services.
- Review website/app performance by doing data analysis to enhance the overall experience for you.
- Protect the integrity and decorum of our website/app.
- To keep you updated on any change in this policy or inclusion of any new one.
For any financial transactions, we use third-party credit/debit card processing payment gateways. However, the safety and security of any of your information shared with any such third-party merchants solely lie in the hands of the respective merchants and under no circumstances we shall be accountable for any delay or failure in their processing.
Additionally, we also reserve the right to share your information with any Government Agency or authorized law enforcement agencies (LEAs) mandated under the law for the sole purpose of verification, investigation, or detection in case of, but not limited to any cyber incidents, punishments, or prosecution.
By agreeing to this Privacy Policy, "You" are giving "Us" your consent on using the information we collected as described in this policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
hello@genrage.com