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Returns & Exchanges

Returns and Exchange Policy:

We want you to love what you receive from GENRAGE.
If your order isn't the right fit, you can request an exchange or return within 72 hours of delivery.

Exchanges:

If you wish to exchange your product, please use our exchange portal https://genrage.com/apps/ecoreturns 

You can exchange your item for:

  • The same product in a different size

  • A different product of your choice

To be eligible for an exchange, the product must be unworn, unused, unwashed, and in its original condition with all tags and packaging intact.

All returned products undergo a quality inspection upon receipt. Exchanges will only be processed once the product passes our quality checks. If we receive a product that shows signs of wear, use, washing, damage, stains, odors, or has missing tags, the exchange request will be rejected and the product will be shipped back to you.

Once the product is picked up from your end, we'll process the exchange and arrange reshipment to your specified address.

If the requested exchange item is unavailable or if you exchange for an item of lower value, the remaining amount will be issued as store credit.

Please note:

  • Exchanges are limited to one per order.

  • A ₹99 pickup freight fee applies to all exchanges and returns.

Returns & Store Credit:

If you'd prefer not to exchange your item, you may return it within 72 hours of delivery and receive the order value as store credit, which can be used on future purchases at GENRAGE.

Please note that we do not offer monetary refunds.

Sale Items

Products purchased during sales or promotional events are not eligible for returns or exchanges under the discounted price.

If you still wish to exchange a sale item, the original sale discount will not be applicable, and the exchange will be processed based on the product's current selling price.

Wrong Product or Manufacturing Defect

If you receive an incorrect product or discover a manufacturing defect, please contact us at support@genrage.com within 72 hours of delivery.

Our team will review the issue and arrange a replacement if applicable. Claims reported after 72 hours of delivery will not be eligible for processing.